At The Trove Mart, we want you to receive your products in perfect condition. If you receive a product that is damaged or faulty, you may request a return subject to the conditions below.
1. Eligible Returns
A return request will only be accepted if the product:
- Arrives damaged or defective.
- Has a manufacturing fault that affects its intended use.
- Is different from the product ordered due to an error on our part.
Products that are damaged due to misuse, improper handling, accidents, or normal wear and tear are not eligible for return.
2. Return Request Period
Customers must contact us within 3 days of receiving the order to report a damaged or faulty product.
To process your request, you may be required to provide:
- Order number
- Clear photographs of the product
- Photographs of the packaging
- A short video showing the issue, where applicable
Requests submitted after the specified period may not be accepted.
3. Return Approval
Once we receive your request and review the provided information, we will determine whether the product qualifies for a return.
If approved, we will provide instructions regarding the return of the product.
Please do not send a product back without receiving return instructions from us.
4. Product Condition
For an approved return, the product should be returned with its original packaging, accessories, manuals, and other items supplied with the order, where applicable.
The product should not have been intentionally damaged, modified, or misused.
5. Refund Policy
The Trove Mart does not provide cash refunds or bank-transfer refunds.
If a return is approved, the eligible refund amount will be provided exclusively in the form of a coupon code that can be used on a future purchase from The Trove Mart.
The coupon code will be issued after the returned product has been received and inspected.
6. Coupon Code
The refund coupon:
- Can be used for a future purchase on The Trove Mart.
- Cannot be exchanged for cash.
- Cannot be transferred or converted into a bank refund.
- Will be subject to the terms communicated when the coupon is issued.
7. Non-Returnable Situations
Returns will not be accepted for:
- Change of mind
- Personal preference
- Incorrect size or color selected by the customer
- Products damaged after delivery due to misuse
- Normal wear and tear
- Products that have been altered or modified
- Orders where the customer simply no longer wants the product
8. Return Shipping
If the product is confirmed to be damaged or faulty upon delivery, The Trove Mart will determine the appropriate return shipping arrangement after reviewing the claim.
If the issue is not covered under this policy, any applicable return or re-delivery costs may be the customer's responsibility.
9. Order Cancellation
Once an order has been dispatched, cancellation may not be possible. Please contact us as soon as possible if you wish to cancel an order before dispatch.