At The Trove Mart, we aim to process and dispatch your orders as quickly as possible and provide reliable delivery across Pakistan.
1. Delivery Coverage
We currently offer delivery across Pakistan.
Some remote or restricted locations may have limited delivery availability depending on courier coverage.
2. Order Processing
Orders are processed after successful order confirmation.
We aim to dispatch orders as quickly as possible. Processing time may vary depending on product availability, order volume, weekends, public holidays, or other circumstances.
3. Delivery Time
Estimated delivery time may vary depending on your location and courier service.
Most orders are expected to arrive within the estimated timeframe shown at checkout or communicated after order confirmation.
Delivery to remote areas may take additional time.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Free shipping promotions, when available, will be clearly mentioned on the website or at checkout.
5. Tracking
Where tracking is available, customers may receive tracking information through the contact details provided with their order.
6. Delivery Delays
While we work to deliver orders within the estimated timeframe, delays may occur due to:
- Courier service disruptions
- Weather conditions
- Public holidays
- Road closures
- High order volumes
- Incorrect or incomplete delivery information
- Unforeseen circumstances
Such delays are outside our direct control.
7. Incorrect Address or Contact Information
Customers are responsible for providing a complete and accurate delivery address and valid contact number.
If incorrect information causes a delivery failure or additional delivery charges, the customer may be responsible for the resulting costs.
8. Failed Delivery
If a courier attempts delivery and the customer is unavailable or unreachable, the courier may make another delivery attempt or return the parcel to us depending on its policies.
Additional delivery charges may apply for re-dispatching a returned order.
9. Damaged Package
If your package appears visibly damaged upon delivery, please contact us as soon as possible and provide photographs of the package and product so that we can review the issue.